The customer PDF guide will be linked here before the app is released for sale. During testing, please contact us directly.
What to include
- The page or feature involved, what happened and what you expected to happen.
- Your device and browser, and the wording of any error message.
- A screenshot with private notes, book details or account information hidden where appropriate.
Never send passwords, verification codes or Google access tokens. Please do not share your entire workbook or a data backup unless you intentionally agree to do so for a specific support request.
Sign-in and permissions
During closed testing, only invited accounts can open the test app. If Google sends you to the wrong account or reports that the file cannot be opened, try a separate browser profile signed into only the invited account. An unverified-app warning is not proof of Google approval; verification is still pending.
Imports and missing details
A connected Kobo must be available to the computer and selected through the import flow. Missing page totals, covers or cast lists may simply not be included in that book’s files. Online matches can describe a different edition and should be checked.
Backups and restore
Export a data backup before trying a replacement restore. The restore preview and confirmation are there to help prevent overwriting the wrong records. Keep original images separately: a JSON backup does not guarantee that missing pictures can be recovered.
Privacy requests
For questions about your saved information, correction or deletion, email support with “Privacy request” in the subject. You can review app authorisation in Google Account connections. Removing that connection does not automatically delete your workbook, Drive images or exported backups.